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Help for Ignition Computer (#1202)
This section is divided into four sections:
- Phase 1: Getting Started/Installation
- Phase 2: Working With Your Product
- Phase 3: Going Online
- FAQs: Common Questions
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Phase 3: Going Live/Ongoing Maintenance
"Publishing/Transferring your template to your web server"
Untitled Document
VERY IMPORTANT:
If your website should not publish up to your web server, it is not a problem with the template itself. When there is a problem at this stage in the game, it has
to do with the connection between your FrontPage program on your local computer and your web hosting company's server -- there is nothing that we can do to fix the situation and it most
cases you need to contact your web hosting company to have the problem resolved.
Common Problems when publishing to a server using FrontPage Extensions
If, when you specify your web address in step #2 on the previous page, you get an error saying "Server Error" or "Server cannot be found"...
- This is because either FrontPage extensions were not installed, or your FrontPage extensions are corrupt
- This is not a problem with your local website or the template, but rather a problem on your web host's server
- You will need to contact your web hosting company to have them clear out your existing FrontPage extensions (if they are already installed) and then reinstall them
If, when you specify your web addrss in step #2 on the previous page, you get an error saying "FP Root cannot be found"
- This is because your FrontPage extensions are extremely corrupt
- This is not a problem with your local website or the template, but rather a problem on your web host's server
- You will need to contact your web hosting company to have them MANUALLY clear out your existing FrontPage extensions and then reinstall them -- it is vitally important that you ask them to "manually" clear them out rather than use the "automated" system that most servers have to "clear" the extensions.
If, when you hit the "publish" button, you get a server timeout error.
This is one of two problems:
- Your connection through your web server is too slow.
This is caused by either there not being enough connections on your web server (because there are too many websites on that one server), or because you have an extremely slow internet connection.
Try again a little later (30 minutes) to see if the problem is corrected.
- or your FrontPage extensions are corrupt. If "a" wasn't the case, you should contact your web host.
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